Since Stand 21's creation, we have always kept in mind that "the customer must be satisfied". That is why respecting rules and procedures is a key principle of direction for our know-how and professionalism.

INTRODUCTION:

Everyone is treated as an important and valued Stand 21 customer from the first contact (implying that all customers are treated at the same level).
Therefore, the goal of this charter is to satisfy the customer and treat all orders in the best way.
By this charter, the Stand 21 team commits to respect the rules and in all the possible ways to reach this goal.

ORDER PROCESS:

After analyzing your needs, we offer you advices and technical solutions for the chosen product.
After each analysis, we give you a detailed quote.
For each order:
- We check that all the technical and commercial data for the manufacture are mentioned and validated by the customer
- We control and check all the elements (sizes, design, embroideries spots, options…) given by the customer
- These elements are registered on a manufacturing process book. They will be respected with care and precision in the respect of the homologations.

NOTE: WE WILL REFUSE ANY CUSTOMER SPECIFICATION THAT DOESN'T RESPECT OUR QUALITY RULES. After agreement with the customer, we might choose to make this specification, but under the customer's responsibility.

ORDER TAKE:

Each order given to Stand 21 will become a manufacturing file which is under the responsibility of the project coordinator, who will be your contact.

THE PROJECT COORDINATOR COMMITS TO:

- Look after the manufacture
- Choose the outside suppliers (except advised by the customer)
- Check and control at each level of manufacture, as described above
He commits to warn you if any extra delay is expected.

INTERNAL CONTROL PROCEDURES FOR THE SERVICE PROVIDED:

- Creation: In accordance with the customer's choice and to all the applicable standards for the product
- Manufacture: Realization and control of all the levels of manufacture
- Shipping: Quality control made by your contact before shipping. He/she will advise you of the date and the shipping method.

SUBCONTRACTOR CONTROL PROCEDURE:

Stand 21 subcontractors are chosen with precise criterias:
- Respect of the manufacturing method
- Quality control at different stages of the manufacturing and packing process
- Quality control on arrival by the staff at Stand 21.

We undertake regular control inspections to ensure that there is no deterioration in the quality of our products and services.